Our Return & Exchange Policy - Shop with Confidence!

At Madison, we want you to love your new clothes! We understand that sometimes things don't fit quite right, or maybe the style isn't exactly what you envisioned. That's why we've made our return and exchange process as smooth and hassle-free as possible. Please read our policy below to understand your options.

1. Eligibility for Returns and Exchanges:

You have 15 days from the date you receive your order to initiate a return or exchange.
All returned or exchanged items must be in new, unworn, and unwashed condition with all original tags still attached.
Items must also be returned in their original packaging, if applicable.
The following items are not eligible for return or exchange:

• • • Final Sale items
    • Swimwear
    • Lingerie
    • Giveaways

2. Reasons for Return or Exchange:

You can return or exchange items for various reasons, including:

• Incorrect size or fit
• Different color than expected
• Change of mind
• Receiving a damaged or faulty item
• Receiving the wrong item

3. How to Initiate a Return or Exchange:

To start a return or exchange, please follow these simple steps:

[Option 1: Through Your Online Account (Recommended)]

Log in to your account on our website at Madison.
Go to your "Order History" and select the order containing the item(s) you wish to return or exchange.
Click on the "Return/Exchange" button next to the relevant item(s) and follow the on-screen instructions.
You will be able to select the reason for your return/exchange and, if exchanging, indicate the desired size or color (subject to availability).
Once your request is submitted, you will receive an email with further instructions, including a prepaid return shipping label (if applicable based on the reason for return - see section 4).
[Option 2: Contacting Customer Support (Alternative)]

Email our customer support team with your order number and details of the item(s) you wish to return or exchange, along with the reason.
Our team will guide you through the process and provide you with the necessary instructions.

4. Return Shipping:

For eligible returns (e.g., incorrect item, damaged item): We will provide you with a prepaid return shipping label via email. Simply print the label, securely package your item(s), and drop it off at your nearest Courier Service, e.g., Kerry Express, Flash Express location.
For returns due to change of mind or incorrect size selection: customer is responsible for the return shipping costs. You can use a courier of your choice and will need to cover the shipping fee.
Please ensure you obtain proof of postage for your return shipment as we are not responsible for items lost or damaged in transit.

5. Exchanges:

We offer direct exchanges for the same item in a different size or color, subject to availability.
Once we receive your returned item and verify its condition, we will process your exchange and ship the new item to you within 7 business days.
If the desired exchange item is unavailable, we will process a refund for the returned item according to our refund policy (section 6).

6. Refunds:

Once your returned item(s) are received and inspected, we will notify you via email about the status of your refund.
If your return is approved, your refund will be processed back to your original payment method within 7 business days.  
Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.
Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).  

7. Damaged or Faulty Items:

If you receive a damaged or faulty item, please contact our customer support team immediately at [e-mail] with your order number and clear photos of the damage or fault.
We will assess the issue and provide you with options for a replacement (if available) or a full refund, including any return shipping costs.
8. Final Sale Items:

Please note that items marked as "Final Sale" are sold as is and are not eligible for return or exchange unless they are faulty upon arrival.
9. Contact Us:

If you have any questions or require further assistance regarding our Return & Exchange Policy, please don't hesitate to contact our friendly customer support team:  

Email: [e-mail]
Thank you for shopping with Madison! We appreciate your business.

Note for Thailand:

Ensure you include local courier service names that are commonly used in Thailand.
Consider adding a section in Thai language if your primary customer base is local.
Review and ensure your policy aligns with any specific consumer protection laws in Thailand regarding returns and exchanges. You might want to consult with legal counsel to ensure compliance.