What to Do If You See an Unexpected Update: – Madison Island

Check the Details: Tap on the update for more information. The app might provide a more specific explanation.
Contact Customer Support: If you see an "Exception" or your package seems stuck for an unusually long time, don't hesitate to contact the courier's customer support through the app or their website. Have your tracking number ready.
Contact the Seller: If there seems to be an issue with the shipment originating from the seller (e.g., incorrect address provided), you might also want to contact Madison's customer support for assistance.